Most orders will ship within 2 to 3 business days of receipt, except items that require customization which will usually ship 2 to 5 business days after receipt of order. Please note that during certain peak times, the shipping turnaround time may be greater. Expedited shipping methods are available for additional fees. We do not ship on Saturdays and Sundays.

Insurance

XaGeJa offers insurance for all packages through the mail and freight carriers. We recommend choosing insurance for your packages. We do not replace or refund any uninsured shipments which have been lost or damaged. Any loss or damage must be reported immediately to both the freight carrier and us. The freight carrier makes the final decision to award an insurance claim. If you have a shipment which has been lost or damaged, contact us immediately via email or fax. Please be sure to include your name, your order information, and address to which the order was shipped. Please also include you email address and phone number in order that we may contact you.

Shipping Charges Guideline

*Delivery speed varies for US Islands.
**UPS next day delivery is available. Please contact us for prices.
***Shipping Charges subject to change without notice!

XaGeJa assumes no liability for packages not delivered on time due to Force Majeure (something that happens outside of our control). Liabilities not assumed include but are not limited to, local or national weather conditions, holidays, shipping carriers not shipping, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, etc.

International Customers

We require a $50 minimum order for all International customers except Canada. All International orders must be placed online. We verify credit card billing information on all International packages that ship. If your credit card billing information does not match your shipping address, we will not ship the package unless you wire the funds to our bank. Please contact us for wire instructions and be advised that your bank will likely charge you a fee for this service. We will only ship International packages via USPS Global Express Mail and require a signature on delivery. Rates on USPS Global Express Mail vary by Country and weight of package but typically start at $20 - $25. International customers assume all responsibilities for duties and taxes assessed. Any customs fees or taxes imposed by customs for an order are separate from the shipping charges, and are not the responsibility of XaGeJa. Customs fees and taxes will vary and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. All packages will be declared at their actual commercial value for duty purposes. We are unable to alter this declaration.

XaGeJa does NOT Generally ship to the Following Countries

XaGeJa does NOT ship to the following countries due to the high amount of fraud.
Special requests may be considered on a case by case situation. Please email to discuss before placing any orders.